Contact and jurisdiction
Helm Protocols, LLC is a U.S.-based company headquartered in Colorado and only provides services to residents of the United States. For refund or billing inquiries, contact support@helmprotocols.com.
What is your refund policy?
Members who cancel before their physician consultation and fulfillment activities begin may receive a full refund. Once clinical review begins, refunds typically become unavailable, though store credit or protocol adjustments may be offered instead. Prescription products and compounded medications are not eligible for return or refund once shipped.
What if I'm not approved by the physician?
Applicants who are denied following clinical review receive a full refund of payments made. The physician may request additional information before making a decision.
Can I get a refund on my membership fee?
Helm offers a complimentary first month of membership for all new members. Membership fees are non-refundable once a billing cycle has commenced. Canceled memberships retain access through the end of the current period and incur no future charges.
What if my order arrives damaged or incorrect?
Contact the care team within 7 days of delivery at support@helmprotocols.com for fulfillment quality or delivery concerns. Replacements are coordinated accordingly.
What if my order is lost in transit?
Our team investigates with the carrier. Confirmed lost shipments will be reshipped at no additional cost.
Can I cancel a peptide order after it's been placed?
Cancellation is permitted before physician review begins. Once clinical review starts, cancellation may become unavailable.
Who do I contact for refund or billing issues?
Email: support@helmprotocols.com
We aim to respond within one business day.